Unable to find the answers you need below? Contact us for help.

Frequently Asked Questions

I have a question about placing an order...

What size will fit my pooch?

To ensure that your dog looks effortlessly stylish and most importantly that they are very comfortable we suggest that you measure your pooches neck. Take a flexible tape measure and measure your dog’s neck. If you do not have a tape measure you can use a piece of string and measure with a ruler. A rule of thumb is to leave an allowance for two fingers to fit between the collar and your dog, for the most comfortable fit. There is some overlap with the sizing of our collars, which means that for some dogs there will be two collar sizes that fit. Please check our Sizing Page for further information.

The design I want is out of stock! When will it be available?

Please select the design and size you would like and enter your email address to be notified when new stock is available.

Can I pre-order a product that is currently out of stock?

We are unable to accept pre-orders at this moment in time.


Where will my FriendshipCollar ship from?

We will dispatch your FriendshipCollar to you from our UK warehouse. We will send you an email complete with tracking information once your FriendshipCollar has been shipped.


Do you create custom orders?

We are not able to produce items in requested designs, however we do update our collections throughout the year. Sign up to our newsletter to make sure you’re the first to get your paws on them!

Do you have a coupon code or discount?

Discount codes are featured on special occasions! These will be advertised on our social media pages so add us on Instagram, Twitter and Facebook to be in the know!

I am having trouble placing my order...

I am trying to place an order and I keep being returned back to my cart

We’re sorry you are having difficulty placing your order. It is possible that your bank has not authorized this transaction because FriendshipCollar is based in the United Kingdom. In order for us to help you make the payment we would advise that you should contact your bank about this transaction and ask them to authorize future transactions. You will then need to place your order again via our website. Please do not worry, we will not charge you twice.

Once your order has been placed successfully you will receive a confirmation message on our website followed by an email confirmation, you will then receive tracking information once your order has shipped.

I have placed my order but..

I made a mistake with my order, shipping address or billing address, can this be changed?

We work very quickly to send out orders, once orders have been processed we are unable to make any changes.

When will my order arrive?
Our shipping times vary. Please see our guide of estimated shipping times for further information.
How can I track my order?

Your tracking information will be emailed out to you once your product has been shipped.

I received my FriendshipCollar and...

I can't find the matching bracelet.

Our FriendshipCollars are sold as a set, a collar packaged together with a matching bracelet. If you open up the product you will find that the bracelet is wrapped very neatly together inside the collar, with gold tags tying them together.

I want to exchange my FriendshipCollar for a different size.

We can happily exchange your FriendshipCollar for a different size that is more comfortable for your pooch.

However we are not able to change it for a different design.

Please return the COMPLETE FRIENDSHIPCOLLAR SET (Collar & Bracelet) in the packaging along with the PACKING LIST included with your order to the address below.

Please write EXCHANGE on the paperwork along with the size you would like to exchange your FriendshipCollar for.

We can only accept returns or exchanges that have bought on FriendshipCollar.com, We can not accept exchanges that have been ordered from other stores or stockists.

We can’t wait to see you wearing your matching accessories soon!

I would like to return my FriendshipCollar.

We hope that you and your pet love your FriendshipCollar purchase however we guarantee to refund any item purchased on our website that you are not completely happy with – providing you return it to us in a saleable condition – by post within 7 days of receipt.

You are required to return unwanted orders at your own cost.

Please return the COMPLETE FRIENDSHIPCOLLAR SET (Collar & Bracelet) in the packaging along with the PACKING LIST included with your order to the address below.

Please write RETURN on the paperwork.

We can only accept returns or exchanges that have bought on FriendshipCollar.com, We can not accept returns that have been ordered from other stores or stockists.

RefuNds will be credited to your original method of payment. Your refund amount will exclude shipping costs.

Please also note that items must be returned with all of the packaging intact.

We will notify you when we have received your return and we aim to process refunds within 5 working days and funds can take up to 10 days to be credited to your card.

How do I join the FriendshipCollar Family?

I want my best friend to be a FriendshipCollar Model! How do I make this happen?
We love seeing pictures of happy pets! Email us at fashionablefriendships@friendshipcollar.com and tell us a bit more about your friendship.
How can I become an Affiliate/Sponsor?

We currently do not have an affiliate scheme..

I want to know more about FriendshipCollar Collections...

What are your products made from?

FriendshipCollar is the world’s first ‘PETA-Approved Vegan’ pet brand, so you can be sure that all our products are animal friendly and 100% cruelty free.

When will you be launching new designs?
We release new designs throughout the year, some of these may be limited edition!


Customer Care:

We are here to help answer any questions.

email: customercare@friendshipcollar.com


Press Office:

For High Res images, please contact:

email: press@friendshipcollar.com


Wholesale & Store groups:

If you wish to work with us and help share the Friendship please contact:

email: wholesale@friendshipcollar.com


FriendshipCollar Ltd, Registered in England and Wales, Company Registration Number: 08568382
Registered Company Address: FriendshipCollar Ltd, 78 York Street, London, W1H 1DP